We ship orders from Monday to Friday. Orders placed after 6:00 PM CET will be shipped the next business day. Orders placed over the weekend will be shipped on Monday.

Delivery times depend on your location and product availability. We aim to deliver orders as quickly as possible and process orders within 24 hours of placement.

Netherlands & Belgium:
If you place an order before 6:00 PM, it is usually processed the same day, and delivery is expected within 1-2 days. In rare cases, delays may occur due to the carrier, but you will be kept informed throughout the process.

Germany and Luxembourg:
1-3 business days

Other European countries & UK:
2-5 business days

United States and Canada:
3-10 business days

*During certain seasons and sale periods, delivery times may be longer due to carrier volume, such as around holidays. While this is beyond our control and we are not responsible, we do our best to ensure timely delivery. We appreciate your understanding.

Shipping is free for orders over €50 for most of the countries! 🚚✨

Shipping costs for other European countries, the UK, USA, and Canada are calculated and displayed at checkout based on the shipping option you select. We offer various options so you can receive your order within a timeframe that suits your needs and budget. Sometimes delivery times depend on the shipping method you choose at checkout.

Once your order has been processed, you will receive an email with a PostNL, DHL, UPS, or DPD Track & Trace code. From that email, you can track your package and view the expected delivery time.

You can also track your order by visiting our Order Track page

We are committed to providing exceptional service to you, our valued customers. To ensure smooth and efficient parcel delivery, we offer the convenience of delivering parcels to designated access points when you are unavailable to receive them at the specified delivery address. However, it is important that you understand and comply with our package collection policies to avoid any inconvenience or misunderstandings.

Package Collection Policy:

Designated Access Points:

We offer you the option to choose a designated access point (e.g. a local store or a collection center) as an alternative delivery location for their packages.
You will be informed of the access point location and opening hours during the parcel delivery notification by the carrier. Sometimes if you are not at present at your address the carrier can take the shipment the the nearby collection point and you should pick it up. however you will receive a notification.

Package arrival notification:

After successful delivery at the access point, the carrier will notify you via email, text message or other means of communication of your preference as indicated in the delivery preferences on the carrier's website.

Collection window:

You are expected to collect your parcels from the designated access point within a reasonable time frame as specified in the notice.
The collection window will be clearly communicated to you together with the parcel delivery notification.

Failure to collect and forfeiture:

In the event that you do not collect your package within the designated collection window, it will be considered a non-collection.
Cool Trends B.V. and Kawsar Beauty is not liable for a refund or replacement of packages that are not collected within the specified period and are lost.

Package security responsibility:

Once the package is delivered to the access point, responsibility for the security and condition of the package passes to you.
You are advised to collect your packages immediately to avoid loss, damage or theft.

Exceptions:

In exceptional cases, such as valid medical emergencies or unavoidable circumstances, you can contact our customer service team to discuss their situation and explore possible solutions.

Customer service help:

Our customer service team is available for any questions or concerns regarding package delivery or collection or access points.
You are encouraged to contact our support team for assistance regarding their packages.

At Kawsar Beauty we believe in transparency and effective communication with you. This package collection policy is designed to ensure a smooth and reliable delivery process and for your convenience. We appreciate your understanding and cooperation in adhering to this policy, which will enable us to provide you with the best possible service.

This policy is subject to change at the sole discretion of Cool Trends. Any updates or revisions will be communicated to our customers in a timely manner. By using our services, customers agree to the terms in this policy.

We understand that a lost package can be frustrating. Here are the steps you need to follow:

1. Check the delivery status:

Check the delivery person's tracking information. Sometimes delays can occur due to unforeseen circumstances. Please wait a few days after the estimated delivery date to see if the package arrives.

2. Contact the carrier:

If the tracking information indicates that the package is “lost” or has not been updated for an extended period of time, please contact the carrier's customer service department such as DHL, Postnl, UPS, DPD or any other carrier that was delivering the package directly. Give them your tracking number and all relevant details. They may investigate the whereabouts of your package.

3. Contact customer service at the store where you made the purchase (if applicable):

If you made a purchase from a specific seller or online store, please contact their customer service. If this does not apply to you, please contact Kawsar Beauty customer service.

4. File a claim for a lost package:

If the carrier confirms that your package is indeed lost, submit a request to the carrier. They will guide you through the necessary steps and requirements. Please have all relevant documents or receipts ready for the claims process. Sometimes this claim can require you to fill and sign forms and provide your information and you need to comply with it as it make it easier for the carrier and us to find the lost package and avoid false allegations.

5. Check your delivery address:

Please ensure that the delivery address you provided during purchase is correct and up to date. Sometimes packages are delivered incorrectly due to incorrect addresses.

6. Insured shipments:

If you have shipping insurance, check the terms and conditions to see if you qualify for a refund or replacement. If applicable, file a claim with the insurance company.

7. Contact us (if different from the carrier):

If the package was sent to you by someone other than yourself, please inform the sender about the lost package. They may need to speak with the carrier to resolve the issue.

8. Be patient during the examination:

Once you've filed a claim or initiated an investigation, be patient during the process. An investigation may take some time, but the carrier will do its best to locate the package or provide a solution.

9. Follow up regularly:

Stay in touch with the carrier and/or Kawsar beauty regarding the status of your claim or investigation. Regular follow-ups can speed up the process.

10. Prevention for future shipments:

In the future, consider opting for services that include delivery confirmation, signature requirements, or package insurance for valuable items.

11. Stay informed:

Stay informed of any information from the carrier or seller regarding the lost package. They may contact you with updates or resolution options.

Remember, lost packages are rare, but if they do happen, we are here to assist you throughout the process. Please do not hesitate to contact Kawsar Beauty customer service for any additional assistance or concerns.

My package was not delivered?
It may have been delivered to a neighbor without being updated in the Track & Trace system. If they do not have the package, please contact support@kawsarbeauty.com.

Did you receive a damaged item or have a complaint about your order?
Sometimes items get damaged during transport by the carrier. If you have received a damaged or defective item, please contact our customer service within 2 to 4 days after receipt. Be sure to describe the issue as clearly as possible so we can provide a suitable solution quickly.

Please note: Claims for damaged items reported after this period unfortunately cannot be processed.