You can return a product within 30 days of receiving your order unless it is mentioned separately for a specific product a longer or shorter period.

Follow the steps below to return your product:

1 - Send us an email at support@kawsarbeauty.com and let us know that you would like to return your order or part of it.
Wait for a response from our customer service team to confirm whether we can accept the return.

Once your return is approved, follow the steps below:

Send your return shipment to:
Cool Trends BV
Alzettestraat 70
1946 SG Beverwijk
The Netherlands

How many days do I have to return an item?
You can return items within 30 days. After we receive the returned product, you will receive your refund within 7–10 days.

Return shipping costs are at your own expense, unless the product is defective. In that case, we will reimburse the return shipping and may offer a replacement or a full refund.

Please note: Return shipping costs are at your own expense.

Do I have to pay for return shipping myself?
Yes, return shipping is at your own expense. We aim to minimize environmental impact. By covering return shipping, customers become more mindful of their purchases, which leads to fewer shipments.

Can I return multiple orders in one package?
Absolutely! In the spirit of sustainability, you can return items from multiple orders in one parcel.

You must register both order numbers by sending an email to support@kawsarbeauty.com.

Unfortunately, we cannot accept returns for products that meet one or more of the following conditions:
– Sealed products. If the seal has been broken, these items cannot be returned.
– Products made to customer specifications (custom orders); those that have a clearly personal character or cannot be returned due to their nature.
– Products that have been used and damaged by the customer.
– Products in the "Beauty" category, such as creams, serums, etc., cannot be returned due to hygiene regulations—unless the product is still in its original, sealed packaging.

2. Shipping the Return:

With our return label: Print the return label, including the return form.

No printer? No problem! You can also return without printing. Instead of the return form, place the packing slip back in the package.

The digital return label can be scanned from your phone at a PostNL or DHL location. They will print a new shipping label for you.

Arrange it yourself:
You may also choose to handle the return through another carrier. Please note that return costs may be higher (typically €7.95 or more).

Always keep the Track & Trace code of your shipment.

3. Packaging the Return items:

Place the product in its original packaging. The product must be returned unopened, unused, and undamaged, including all original labels and seals.

Make sure to pack the item securely—please note that we are not responsible for any damage incurred during the return shipment.

How long does it take for the refund to get money back?

Once we have received the products, checked them and confirmed that they have not been opened or even opened for some products but meet the return policy, a full refund without the shipping costs will be issued to the original payment method. All customers must contact us after returning the package and provide us with tracking information so that we can process the refund. Please note that most financial institutions take an average of 5-10 business days to process the refund.

Read more about our full return policy on this page.

Shipping Costs
Shipping within the Netherlands and Belgium is free for orders over €50! 🚚✨

Shipping costs for other European countries, the UK, USA, and Canada are calculated and displayed at checkout based on the shipping option you select. We offer various options so you can receive your order within a timeframe that suits your needs and budget. Delivery times sometimes depend on the method you choose at checkout.

Delivery Times
We ship orders Monday through Friday. Orders placed after 6:00 PM CET will be shipped the next business day. Orders placed on weekends will be shipped on Monday.

Delivery times depend on your location and product availability. We strive to deliver orders as quickly as possible and process orders within 24 hours of being placed.

Netherlands & Belgium:
If you place an order before 6:00 PM, it is usually processed the same day, and you can expect delivery within 1–2 days. In rare cases, delays may occur due to the carrier, but you will be kept informed throughout the process.

Germany and Luxembourg:
1–3 business days

Other European countries:
2–5 business days

United States and Canada:
5–10 business days

During certain seasons and sale periods, delivery times may be longer due to carrier congestion, for example, around the holidays. Although this is beyond our control and we are not responsible, we do our best to ensure timely delivery. We appreciate your understanding.

Read more about Shipping and Delivery Times here.

You can cancel your order within 60 minutes after placing it, provided it has not yet been shipped. Please contact us immediately at support@kawsarbeauty.com. Clearly mention your order number in the email.

After this period, cancellation is unfortunately no longer possible because the processing has already started. Therefore, please check your order carefully before completing it.

Package already shipped?
If your order is already on its way, you can return the product within the return period after receipt. Please note: return shipping costs are at your own expense unless otherwise agreed.

We support iDeal, Bancontact, PayPal, Klarna, Mastercard, VISA, and more.

You can select these payment methods at checkout.

Are my payment details secure?
We take the security of your payment information very seriously. We use secure connections and encryption to protect your data.

How can I use my discount code?
You can enter a discount code during checkout. The discount amount will be automatically deducted before you complete your payment.

Do you offer discounts?
Yes, definitely! By signing up for our newsletter, you usually receive a discount code. We also offer discounts when purchasing multiple items, depending on the promotion.

We take hygiene and public safety seriously and are eliminating returns on skincare, beauty and health products to ensure the safety of our customers.

Some products, for example serums and creams, cannot be returned if the seal has been broken or the product has been used. These cannot therefore be reimbursed.

We are not alone in this. Other providers of beauty and health products also make misleading returns for the same reasons. However, you can return the product if it is still in the original, closed packaging.

In general, products cannot be returned if any of the following conditions apply:

– The buyer has defective and/or changed the delivered products himself, or has had this done by a third party;
– The delivered products are subject to abnormal conditions or have been inadequately managed and/or checked on the packaging in a manner that is contrary to the instructions of the intermediary;
– The absence of a complete or partial main pipe is a mandatory regulation or to be taken with regard to the nature and quality of the materials used;
– Hygiene products cannot be reimbursed or reimbursed, not under the current hygiene measures. However, you can return the product if it is still in the original, closed packaging.

Yes, some of our products come with a warranty. Please check the product descriptions or manuals to see if the product includes a warranty.

At the bottom of most of our product pages, you will find frequently asked questions about that specific product. If you are also interested to read Skincare and Beauty Tips and Articles you can visit our Blog Page.

At the bottom of the website, you will find a link to our Privacy Policy. There, you can read the full policy.

We are committed to providing exceptional service to you, our valued customers. To ensure smooth and efficient parcel delivery, we offer the convenience of delivering parcels to designated access points when you are unavailable to receive them at the specified delivery address. However, it is important that you understand and comply with our package collection policies to avoid any inconvenience or misunderstandings.

Package Collection Policy:

Designated Access Points:

We offer you the option to choose a designated access point (e.g. a local store or a collection center) as an alternative delivery location for their packages.
You will be informed of the access point location and opening hours during the parcel delivery notification by the carrier. Sometimes if you are not at present at your address the carrier can take the shipment the the nearby collection point and you should pick it up. however you will receive a notification.

Package arrival notification:

After successful delivery at the access point, the carrier will notify you via email, text message or other means of communication of your preference as indicated in the delivery preferences on the carrier's website.

Collection window:

You are expected to collect your parcels from the designated access point within a reasonable time frame as specified in the notice.
The collection window will be clearly communicated to you together with the parcel delivery notification.

Failure to collect and forfeiture:

In the event that you do not collect your package within the designated collection window, it will be considered a non-collection.
Cool Trends B.V. and Kawsar Beauty is not liable for a refund or replacement of packages that are not collected within the specified period and are lost.

Package security responsibility:

Once the package is delivered to the access point, responsibility for the security and condition of the package passes to you.
You are advised to collect your packages immediately to avoid loss, damage or theft.

Exceptions:

In exceptional cases, such as valid medical emergencies or unavoidable circumstances, you can contact our customer service team to discuss their situation and explore possible solutions.

Customer service help:

Our customer service team is available for any questions or concerns regarding package delivery or collection or access points.
You are encouraged to contact our support team for assistance regarding their packages.

At Kawsar Beauty we believe in transparency and effective communication with you. This package collection policy is designed to ensure a smooth and reliable delivery process and for your convenience. We appreciate your understanding and cooperation in adhering to this policy, which will enable us to provide you with the best possible service.

This policy is subject to change at the sole discretion of Cool Trends. Any updates or revisions will be communicated to our customers in a timely manner. By using our services, customers agree to the terms in this policy.

We understand that a lost package can be frustrating. Here are the steps you need to follow:

1. Check the delivery status:

Check the delivery person's tracking information. Sometimes delays can occur due to unforeseen circumstances. Please wait a few days after the estimated delivery date to see if the package arrives.

2. Contact the carrier:

If the tracking information indicates that the package is “lost” or has not been updated for an extended period of time, please contact the carrier's customer service department such as DHL, Postnl, UPS, DPD or any other carrier that was delivering the package directly. Give them your tracking number and all relevant details. They may investigate the whereabouts of your package.

3. Contact customer service at the store where you made the purchase (if applicable):

If you made a purchase from a specific seller or online store, please contact their customer service. If this does not apply to you, please contact Kawsar Beauty customer service.

4. File a claim for a lost package:

If the carrier confirms that your package is indeed lost, submit a request to the carrier. They will guide you through the necessary steps and requirements. Please have all relevant documents or receipts ready for the claims process. Sometimes this claim can require you to fill and sign forms and provide your information and you need to comply with it as it make it easier for the carrier and us to find the lost package and avoid false allegations.

5. Check your delivery address:

Please ensure that the delivery address you provided during purchase is correct and up to date. Sometimes packages are delivered incorrectly due to incorrect addresses.

6. Insured shipments:

If you have shipping insurance, check the terms and conditions to see if you qualify for a refund or replacement. If applicable, file a claim with the insurance company.

7. Contact us (if different from the carrier):

If the package was sent to you by someone other than yourself, please inform the sender about the lost package. They may need to speak with the carrier to resolve the issue.

8. Be patient during the examination:

Once you've filed a claim or initiated an investigation, be patient during the process. An investigation may take some time, but the carrier will do its best to locate the package or provide a solution.

9. Follow up regularly:

Stay in touch with the carrier and/or Kawsar beauty regarding the status of your claim or investigation. Regular follow-ups can speed up the process.

10. Prevention for future shipments:

In the future, consider opting for services that include delivery confirmation, signature requirements, or package insurance for valuable items.

11. Stay informed:

Stay informed of any information from the carrier or seller regarding the lost package. They may contact you with updates or resolution options.

Remember, lost packages are rare, but if they do happen, we are here to assist you throughout the process. Please do not hesitate to contact Kawsar Beauty customer service for any additional assistance or concerns.

My package was not delivered?
It may have been delivered to a neighbor without being updated in the Track & Trace system. If they do not have the package, please contact support@kawsarbeauty.com.

Did you receive a damaged item or have a complaint about your order?
Sometimes items get damaged during transport by the carrier. If you have received a damaged or defective item, please contact our customer service within 2 to 4 days after receipt. Be sure to describe the issue as clearly as possible so we can provide a suitable solution quickly.

Please note: Claims for damaged items reported after this period unfortunately cannot be processed.