Yes, return shipping costs are at your own expense. We strive to minimize our environmental impact. Charging return costs encourages customers to be more mindful of their purchases, resulting in fewer shipments. Unsure about your size? Use our size guide tool or contact our customer service.

Return shipping costs when using our return label:

• Nederland: €7.99
• Belgium: €7.99
• Germany: €9.99
• France, Italy, Denmark, Spain, and other European countries: €14.99
• United Kingdom: £19.99
• United States and Canada: $19.99
  

Note: If you choose to arrange the return shipment yourself via another carrier, costs may vary. In that case, return costs are usually €7.99 Less or more, depending on the chosen shipping option, your location and service.

Returns are accepted within 30 days. Once you have sent your return and we have received the returned product, you will receive a refund within 7-10 days, provided the return conditions are met.

Return shipping costs are your responsibility unless the product is defective. In that case, we will cover the return costs and offer a replacement or full refund.

Follow the steps below to return your product:

1 - Send us an email at support@kawsarbeauty.com and let us know that you would like to return your order or part of it.
Wait for a response from our customer service team to confirm whether we can accept the return.

Once your return is approved, follow the steps below:

Send your return shipment to:
Cool Trends BV
Alzettestraat 70
1946 SG Beverwijk
The Netherlands

How many days do I have to return an item?
You can return items within 30 days. After we receive the returned product, you will receive your refund within 7–10 days.

Return shipping costs are at your own expense, unless the product is defective. In that case, we will reimburse the return shipping and may offer a replacement or a full refund.

Please note: Return shipping costs are at your own expense.

Do I have to pay for return shipping myself?
Yes, return shipping is at your own expense. We aim to minimize environmental impact. By covering return shipping, customers become more mindful of their purchases, which leads to fewer shipments.

Can I return multiple orders in one package?
Absolutely! In the spirit of sustainability, you can return items from multiple orders in one parcel.

You must register both order numbers by sending an email to support@kawsarbeauty.com.

Unfortunately, we cannot accept returns for products that meet one or more of the following conditions:
– Sealed products. If the seal has been broken, these items cannot be returned.
– Products made to customer specifications (custom orders); those that have a clearly personal character or cannot be returned due to their nature.
– Products that have been used and damaged by the customer.
– Products in the "Beauty" category, such as creams, serums, etc., cannot be returned due to hygiene regulations—unless the product is still in its original, sealed packaging.

2. Shipping the Return:

With our return label: Print the return label, including the return form.

No printer? No problem! You can also return without printing. Instead of the return form, place the packing slip back in the package.

The digital return label can be scanned from your phone at a PostNL or DHL location. They will print a new shipping label for you.

Arrange it yourself:
You may also choose to handle the return through another carrier. Please note that return costs may be higher (typically €7.95 or more).

Always keep the Track & Trace code of your shipment.

3. Packaging the Return:

Place the product in its original packaging. The product must be returned unopened, unused, and undamaged, including all original labels and seals.

Make sure to pack the item securely—please note that we are not responsible for any damage incurred during the return shipment.

Yes, customers are responsible for the shipping costs of returns. We recommend using Track & Trace for your return, as we cannot be held responsible for lost packages.

If you would like us to provide you a return label, we can arrange that; however, the cost will be deducted from your refund.

No, We recommend that you contact us prior returning the product.

We process your return within 5 business days after receipt*. It may then take 7 to 10 business days for the bank to complete the refund and for the amount to appear in your account. The refund will appear under the name Cool Trends – Kawsar Beauty “Stichting Mollie Payments” or “Stripe” on the bank account you used for the payment.

If you paid (partially) with store credit, the amount will be immediately credited back to your account.

*Excluding weekends, holidays, and periods of high demand.

It is not possible to exchange an item directly. However, you can return the purchased item. Once we have received the item in good condition, we will refund the purchase amount to your account.

If you want a different product, simply place a new order through our webshop for the other product.

Yes, We love to save the environment from extra trash and usage of extra material. You may return 2 packages (multiple items) in one shipment.

Please register both order numbers by sending an email to support@kawsarbeauty.com.

While we take great care in shipping our products, defects may occasionally occur during transit. If you receive a defective item, please reach out to our customer service team within 3-5 days of delivery for assistance.

If you have received a damaged or incorrect product, please contact us within 3-4 days of receiving the product. Unfortunately, after this period the option to claim expires.

For the fastest resolution, please email us with a photo clearly showing the damaged part of the item. Photos are best taken on a flat surface, where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future.

For damaged items, we will send a replacement package free of charge the first time. Unfortunately, we are unable to offer a refund in this case, but we may consider a partial refund depending on the situation. In some cases, we may request that the damaged item be returned for further investigation.

For questions regarding damaged products upon receipt, please contact us at support@kawsarbeauty.com

That is very unfortunate! If you have received a damaged or incorrect product, please contact us within 5x days of receiving the product. Unfortunately, after this period the option to claim expires.

For the fastest resolution, please email us with a photo clearly showing the damaged part of the item. Photos are best taken on a flat surface, where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future.

For damaged items, we will send a replacement package free of charge the first time. Unfortunately, we are unable to offer a refund in this case, but we may consider a partial refund depending on the situation. In some cases, we may request that the damaged item be returned for further investigation.

For questions regarding damaged products upon receipt, please contact us at support@kawsarbeauty.com

Once we have received the products, checked them and confirmed that they have not been opened or even opened for some products but meet the return policy, a full refund without the shipping costs will be issued to the original payment method. All customers must contact us after returning the package and provide us with tracking information so that we can process the refund. Please note that most financial institutions take an average of 5-10 business days to process the refund.

Mijn pakket is niet bezorgd?

Het kan zijn dat het pakket bij de buren is afgeleverd zonder dat dit in de Track & Trace is bijgewerkt. Als de buren het pakket niet hebben ontvangen, neem dan contact op met support@kawsarbeauty.com.

Heb je een beschadigd artikel ontvangen of een klacht over je bestelling?

Het kan voorkomen dat een artikel tijdens het transport beschadigd raakt. Neem binnen 2 tot 4 dagen na ontvangst contact op met onze klantenservice als je een beschadigd of defect artikel hebt ontvangen. Beschrijf de klacht zo duidelijk mogelijk, zodat wij snel een passende oplossing kunnen bieden.

Let op: klachten over beschadigde artikelen die later worden gemeld, kunnen helaas niet in behandeling worden genomen.